Frequently Asked Questions
FAQ list
How do I choose the right level?
Take the one-minute level check on the home page or contact us. We align with common proficiency scales and focus on conversation tasks.
What is the difference between live and self-paced?
Live courses include scheduled sessions with a coach. Self-paced labs provide structured prompts and checklists with flexible timing.
Do I get a certificate?
Yes, courses marked as certificate-ready provide a digital certificate upon completion.
What payment methods are supported?
We accept major cards and secure online payment methods.
What is your refund policy?
If you are not satisfied within the first 7 days, contact support for assistance. We aim to make it right.
How do schedules and time zones work?
Live sessions are shown in your local time automatically. You can switch groups or reschedule with 24h notice.
Is there a trial?
Yes, selected courses include a free starter lab so you can test the format and platform.
How do I contact support?
Email: [email protected] — Phone: +1 (415) 283-9457 — We respond within one business day.
How is my data protected?
We follow industry-standard security practices and never sell your personal data.